Obligation to Communicate

Missing Merchandise Instructions

Immediate Communication

Evidence Analysis

Liability for Negligence

Exceptional Events

Merchandise Loss Instructions

Immediate Communication

Evidence Analysis

Liability for Negligence

Exceptional Events

Obligation to Communicate

In the event of any incident involving shortages, shrinkage, damage to seals, or similar after the route, the Carrier undertakes to notify Fr8App immediately by telephone as an urgent notification.

Additionally, the Carrier undertakes to communicate the event in writing by email, including all specifications, details, and circumstances of the event, within a period of no more than 3 hours.

Missing Merchandise Instructions

Immediate Communication

If the Client's operation allows for "live unloading" (unloading of merchandise from the Carrier's unit upon arrival at the destination, whether at a store or distribution center), and anomalies are detected when the Client opens the doors to the Carrier, the Carrier is obligated to notify Fr8App of this situation immediately.

Evidence Analysis

In the event of missing merchandise, Fr8App will require as much evidence as necessary, and the Carrier is obligated to provide it immediately in order to conduct an analysis of the event and issue a report based on the following points:

1. Whether there were any violations of the seal.
2. Whether there were unauthorized stops during the journey and their duration.
3. Whether any hard data was obtained from the interview and polygraph performed on the operator that is decisive for the investigation.
4. Confirm whether the invoice was validated with the shipping control and whether such documentation is available.
5. Report whether there is photographic or film evidence.
6. Report any additional information that may serve as support to determine possible causes of the shortage.

Liability for Negligence

The Carrier will be responsible for the shortage, and therefore must pay the shortage, in the following cases:

1. When the trailer presents a violation of the law.
2. When the Satellite Tracking report shows unauthorized stops.
3. When the trip time exceeds the normal time without notifying Fr8App staff of the reasons for the delay during the trip, leaving a written record for official Fr8App contacts.
4. When the Carrier has not reported to Fr8App, leaving a written record for official Fr8App contacts about the opening of law enforcement and/or any checkpoints set by the authorities.

Exceptional Events

If any reported event does not fall within the assumptions listed in this instruction, it will be subject to an exceptional analysis according to the evidence available.

Merchandise Loss Instructions

Immediate Communication

If the Client's operation allows for "live unloading" (unloading of merchandise from the Carrier's unit upon arrival at the destination, whether at a store or distribution center), and anomalies are detected when the Client opens the doors to the Carrier, the Carrier is obligated to inform Fr8App of this situation immediately.

Evidence Analysis

In the event of merchandise shortages, Fr8App will require as much evidence as necessary, and the Carrier is obligated to provide it immediately in order to conduct an analysis of the event and issue a report based on the following points:

1. If the thermos arrived with violated seals.
2. If the thermos left the origin at the correct temperature and if the loading and unloading times exceeded 8 hours.
3. If the thermos was tampered with by the operator during the journey.
4. If any thermos alerts were not heeded during the journey.
5. If there was a mechanical failure of the thermos.
6. If the temperature rise was due to a lack of fuel supply.
7. If the transport company notified Fr8app and the Client, if so instructed, of the loss of temperature, leaving a written record in the pre-provided contacts.
8. If the journey time was normal.
9. QA and/or QC interpretation of the temperature graph.
10. Report any additional relevant information to determine liability.

Liability for Negligence

The Carrier will be responsible for any loss and must therefore pay for the missing amount in the following cases:

1. When the thermos arrives at its destination with a violated seal.
2. When the temperature chart indicates tampering with the thermos during transit, and there is no evidence from the line that it has communicated and obtained authorization from Fr8App and the Client.
3. When the transport line operator has not responded to any alert sent by the thermos during transit, such as lack of fuel, lack of water, etc.
4. When the operator has made unauthorized stops without obtaining authorization from Fr8App and/or the Client.
5. When delivery has not been made within the normal transit time due to equipment failure, and the transport line has not provided evidence of maintenance performed on the equipment within the last six months.
6. When the necessary fuel for the assigned route has not been available.
7. When the installation of the thermos partitions is the operator's responsibility and they have been improperly installed.
8. When merchandise is transferred without authorization from Fr8App and/or the Client.

Exceptional Events

If a reported event does not fall within the categories listed in this instruction, it will be subject to an exceptional analysis based on the available evidence.