How to check my users in Fr8App
How to create a new user in Fr8App
How to check my users in Fr8App
Click the last button on the left: Settings; then the second tab from the top: Users.
This will display a list of all users associated with the Shipper account.
How to create a new user in Fr8App
Attention. Only users of the Shipper account with the Administrator role and their Fr8App Representative have permissions to add a new user. In case you need to create a new one and are not able to do so, contact either of them.
Click the last button on the left: Settings; then the second tab from the top: Users.
This will display a list of all users associated with the Shipper account.
Click the Add User button, just below the Users tab.
Fill in all the corresponding fields, as well as the roles that will be assigned to you, and click Save.
User roles in Fr8App
Account Admin
Refers to an administrator user within the Shipper account; this user has permission to create users and assign roles. Multiple administrator users can be created for the same account.
This type of user does NOT receive notifications about shipments.
Allowed: Create users and assign roles. View, complete, and assign information and documents within shipments.
Not Allowed: --
Accountant
Refers to a non-administrator user within the Shipper account.
This type of user does NOT receive notifications about shipments.
Allowed: View, complete, and submit information and documents within shipments.
Not Allowed: Create users and assign their roles.
Employee
Refers to a non-administrator user within the Shipper account.
This type of user does receive shipment notifications whenever there is a status change. There are several types of notifications for different shipment statuses, and this is configurable for your account. If you are interested in only some types of notifications and not others, please contact us to configure your notifications to your liking and receive information that is relevant to you.
Allowed: View, complete, and submit information and documents within cargo.
Not Allowed: Create users and assign their roles.
General Considerations
- User accounts go through a 2FA authentication process, so it is necessary that the email accounts entered for the accounts are real, so that they can receive the 2FA email and click on the link to activate them. Please do not enter dummy email accounts, as the user account creation process will not be completed.
- In case you do not remember your password and cannot log in, please follow the usual password reset instructions on the Fr8App Log In page.