Installing Fr8APP on iPhone/iOS
Minimum requirements for the mobile app to work properly
Enable Notifications on iPhone/iOS
Troubleshooting for Fr8App iPhone / iOS
Installing Fr8APP on iPhone/iOS
The Fr8App application can be found in the AppStore to download.
Once the application is installed, open it and log in with the credentials provided.
Once logged in, you will be asked for permissions that the app requires to function properly.
Minimum requirements for the mobile app to work properly
For iOS:
- Software version iOS 16 or later.
- Minimum 70 MB of available space.
Troubleshooting for Fr8App iPhone / iOS
If you experience problems with Fr8App on your cell phone, we recommend the following steps.
Battery level
When a cell phone's battery level falls below 20%, it offers the user the option of disconnecting background activities that consume resources with the "low battery/battery saving" mode.
If this option is activated on the cell phone, the Fr8App will stop sending locations.
Please make sure that your cell phone battery is above 20% and that you do NOT activate the power saving/battery mode.
If your phone has been below 20%, please restart your phone to make sure that Power Saving mode is not enabled.
GPS Inactive
Sometimes, for various reasons, the app and its GPS tracking become inactive.
Please check that GPS is still enabled with the default option, as shown in the tutorial above, with the ALWAYS option selected.
Fr8App Version
As is common with apps, they evolve and are updated. Similarly, Fr8App releases improvements to the app with new versions.
The version of Fr8App installed on your cell phone may not be the most recent.
Please go to the iOS marketplace and check that you have the latest version of our app.
If you are offered the option to update to a newer version, please do so.
After updating, check that it is working correctly again.
If it is not working, please double-check that after the update, the GPS settings are ALWAYS still active, as described above.
iOS Version
Fr8App requires at least iOS version v17.4.1 to function.
Please verify that you have this version or higher.
If you have a lower version, please update your iOS version.
If you do not press, please double-check that after the update, the GPS settings are ALWAYS active as seen above.
To update your iOS version, go to SETTINGS/CONFIGURATION on Apple/iOS.
Example of a message and screenshot from a cell phone with versions lower than iOS 17.4.1
Example of an iPhone displaying a message that its iOS version has been updated to the latest version.
Restart your cell phone
In everyday practice, it has been proven that sometimes simply turning off/restarting your cell phone helps by relaunching the app correctly after the changes have been made.
Please restart your cell phone and check again that the GPS option is still set to ALWAYS.
Contact Fr8App
If all of the above options have failed, please contact us for personalized support from an agent.