Minimum requirements for the mobile app to work properly
When accessing FR8App for the first time
Troubleshooting for Fr8App Android
Installing Fr8App on Android
The Fr8App application can be found in the PlayStore to download.
Once the application is installed, open it and log in with the credentials provided.
Once logged in, you will be asked for permissions that the app requires to function properly.
Minimum requirements for the mobile app to work properly
For Android:
- Software version 9 or later.
- Minimum 40 MB of available space.
Troubleshooting for Fr8App Android
If you experience problems with Fr8App on your cell phone, we recommend the following steps.
Battery level
When a cell phone's battery level falls below 20%, it offers the user the option of disconnecting background activities that consume resources with the "low battery/battery saving" mode.
If this option is activated on the cell phone, the Fr8App will stop sending locations.
Please make sure that your cell phone battery is above 20% and that you do NOT activate the Power Saving/Battery mode.
If your phone has been below 20%, please restart your phone to make sure that Power Saving mode is not enabled.
GPS Inactive
Sometimes, for various reasons, the app and its GPS tracking become inactive.
Please check that GPS is still enabled with the default option, as shown in the tutorial above, with the ALWAYS option selected.
FR8App Version
As is common with apps, they evolve and are updated. Similarly, Fr8App releases improvements to the app with new versions.
The version of Fr8App installed on your cell phone may not be the most recent.
Please go to the Google Play Store and check that you have the latest version of our app.
If you are offered the option to update to a newer version, please do so.
After the update, check that it is working correctly again.
If not, please double-check that after the update, the GPS settings are ALWAYS active, as described above.
Android Version
Fr8App requires Android version 9 or higher to function.
Please check that you have this version or higher.
If you have a lower version, please update your Android version.
If it does not work, please double-check that after the update, the GPS settings are ALWAYS still active, as shown above.
To check your Android version, go to Android Settings.
Example of Android version validation. If updates are available, they will be displayed in About Phone / Software Update or something similar.
Usually, Android updates are only available when the phone has been on the market for 2 to 3 years.
Restart your phone
In everyday use, it has been found that sometimes simply turning off/restarting your phone helps to relaunch the app correctly after changes have been made.
Please restart your phone and check again that the GPS option is still set to ALWAYS.
Contact FR8App
If all of the above options have failed, please contact us for personalized support from an agent.